For the thirteenth consecutive year, J.D. Power recognizes Clark Public Utilities for ranking highest in residential customer satisfaction among midsize electricity providers in the Western United States.
The J.D. Power 2020 Electric Utility Residential Customer Satisfaction Study measures customer satisfaction with residential electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer care. In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.
“The J.D. Power study offers detailed insights into how customers view our utility’s performance from one year to the next,” said Jane Van Dyke, president of the Clark Public Utilities Board of Commissioners. “The fact that we’ve ranked highest in our segment ever since we became eligible to participate in this study reflects a commitment at every level of the organization to prioritize our customer’s interests, satisfaction, and confidence.”
J.D. Power designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 96,000 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 143 electric utility brands, collectively serving over 98 million households.
“Earning top marks thirteen years in a row is an extraordinary achievement,” said Lena Wittler, CEO and General Manager of Clark Public Utilities. “But, as proud as we all are, we understand that there is still room for growth. The J.D. Power study offers a rigorous and comprehensive review of our performance in the last year, and we will embrace its results to become a better utility in the eyes of our customers.”
The West region covers Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, North Dakota, Oregon, South Dakota, Texas, Washington, and Wyoming. Midsize utilities in the report serve between 100,000 and 499,999 residential customers.
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to about 211,000 customers throughout Clark County. The utility also provides water service to nearly 37,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy, and Yacolt areas. More information at www.clarkpublicutilities.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI), and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.